Contact Us
The WooSpin Casino support team is available 24 hours a day, 7 days a week, to assist with account queries, payment issues, bonus questions, and technical support.
Support Channels
| Channel | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 2 minutes |
| Email Support | 24/7 | Within 2 hours |
| Languages | English, Chinese | — |
Email Support
For non-urgent enquiries, you can reach our support team by email. Please include your registered username and a clear description of your issue to ensure a fast resolution.
General Support:
Live Chat
The fastest way to reach us is through the live chat widget available on every page of the WooSpin Casino platform. Our agents are trained across all aspects of the product, including payments, bonuses, game queries, and account management.
Responsible Gambling Support
If you or someone you know is experiencing problems with gambling, please reach out to:
- Gambling Help Online: gamblinghelponline.org.au
- Gambling Helpline (AU): 1800 858 858
- Gambling Therapy: gamblingtherapy.org
- BeGambleAware: begambleaware.org
Business Enquiries
For affiliate, partnership, or media enquiries, please use the email address above with the subject line "Business Enquiry". Our team will respond within one business day.